Delivery & returns
Where we ship, how long it takes, what it costs, and what happens if something isn't right.
Delivery charges & times
| Zone | Time | Charge |
|---|---|---|
| Inside Chattogram | 1–2 days | ৳70–100 · free over ৳2,000 |
| Outside Chattogram | 3–4 days | ৳120–150 · free over ৳2,000 |
We ship nationwide via Sundarban Courier and RedX. Outside Chattogram, delivery requires advance payment via bKash before dispatch.
Returns & exchanges
If an item arrives damaged, faulty, or different from what you ordered, message us within 48 hours of delivery with a photo. We'll arrange a replacement or a full refund — including the delivery charge if the fault was ours.
For change-of-mind returns, you can exchange unused items (with original packaging) within 3 days of delivery. The return courier cost is covered by the customer, and personal-care items that have been opened cannot be returned for hygiene reasons.
Quick reference
- Damaged on arrival
- Photo within 48h → free replacement or full refund
- Wrong item sent
- We cover everything, including return shipping
- Changed your mind
- Exchange within 3 days · customer covers return courier
- Opened personal care
- Not returnable (hygiene)
Refunds are sent back to your bKash number, usually within 2–3 working days of the returned item reaching us.